Restoration Direct Primary Care

Billing and Membership Fee Policy

Statement of Purpose

This policy is established to ensure the effective management of billing at Restoration Direct Primary Care.  It is designed to maintain financial stability while treating members with fairness and respect.

Member Responsibility

Members are expected to pay all monthly fees by their selected due date.  Should any remaining balance remain unpaid after a member’s due date, members are expected to pay any remaining balance immediately.

Billing Process

Invoices will be generated and sent to members on a regular basis (monthly, annually, etc.) for outstanding balances. These statements will clearly display the amount owed, the due date, and the contact information for billing inquiries.

 Grace Period

As previously stated, all balances are to be paid on the selected due date.  In an effort to accommodate unforeseen financial hardships, a reasonable grace period of 30 days (from the first day of the month) will be provided for members to pay any outstanding balance.  In the event that any outstanding balance remains following the 30 day grace period, membership will be terminated.

Payment Options

Members will have the following options for making payments:

a. In-person at our office

b. Online through our secure payment portal

c. Mail-in payments

Reminder Notifications to Members

a.  If payment is not received by the due date, members will receive a reminder notice. 

b.  Members will receive a final communication notifying them of a termination of service date should they fail to pay outstanding balance.

Collection Agency

If payment remains outstanding and communication efforts have failed, the account may be referred to a collection agency. Any costs associated with collections will be the responsibility of the member.

Legal Action

In cases of extreme delinquency, legal action may be considered, but it will be a last resort after all other efforts have been exhausted.

Record Keeping

All communication and actions related to overdue balances will be documented in the member's file.

Compliance

This policy will adhere to all applicable federal and state regulations, including patient (member) confidentiality and privacy laws.

Review and Updates

This policy will be periodically reviewed and updated to reflect changes in regulations and best practices.

Member Relations

Members will be treated with respect and courtesy throughout the entire process, and efforts will be made to maintain open and transparent communication.